Diplomat Insurance Client Services
Support for Diplomat Series Plans for USA Visitors and International Travelers
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Understand coverage options & summary of benefits, we can help answer questions.
Well backed plans underwritten by top underwriters in the world as rated by A.M. Best.
Licensed agent for expert advise with policy features, terms & exclusions.
Diplomat Insurance Agent Support
If you need the help and advice from a Licensed Insurance Agent to help support and guide you with the options, please contact us.
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Diplomat Insurance Client Resources
Review the client policy support and other information resources listed below:
Diplomat Insurance Provider PPO Network
The Diplomat Series and all Global Underwriters Insurance plans do NOT use any specific Provider PPO Network. So there is no need to look-up and find providers such as doctors, hospitals, urgent care centers, etc. within PPO Network in USA and outside America. Just seek treatment with any doctor or clinic or hospital or caregiver, save your medical bills and submit them for reimbursement via claims.
Diplomat Insurance Policy Renewal
Only the Diplomat Long Term plan can be renewed, extend policy coverage dates (prior to expiration). Contact the number below for renewal. All other Diplomat Series plans are not renewable.
To renew Diplomat LT plan, please call Global Underwriters.
Diplomat Insurance Assistance Services
On Call International provides worldwide medical or travel assistance service on behalf of the plan administrator Global Underwriters, including medical referral, emergency medical evacuation, emergency reunion, and repatriation.
For emergency assistance services 24/7, please call On Call International at toll free number in USA or Canada. From other countries, you can call (collect without toll) the direct phone number below.
Only for the Diplomat GAPP plan, AXA Assistance USA provides worldwide assistance services.
For emergency assistance services 24/7, please call AXA Assistance USA at toll free number in USA or Canada. From other countries, you can call (collect without toll) the direct phone number below.
Diplomat Insurance Claims Support
Claims Process Information
Claim Forms – The Company, upon receipt of a written notice of claim, will furnish to the claimant such forms as are usually furnished by it for filing proofs of loss. If such forms are not furnished within 15 days after the giving of such notice, the claimant shall be deemed to have complied with the requirements of this Plan by submitting, within the time fixed in this Plan for filing proofs of loss, written proof showing the occurrence, nature and extent of the loss for which claim is made. View Claim Forms
Proofs of Loss – Written proof of loss must be furnished to The Company at its said office in case of claim for loss for which this plan provides any periodic payment contingent upon continuing loss within 90 days after termination of each period for which The Company is liable and in case of claim for any other loss within 90 days after the date of such loss. Failure to furnish proof within the time required shall not invalidate nor reduce any claim if it is not reasonably possible to give proof within such time, provided proof is furnished as soon as reasonably possible.
Time of Payment of Claims – Indemnities payable under the plan for any loss other than loss for which the plan provides any periodic will be paid immediately upon receipt of due written proof of such loss. Subject to due written proof of loss, all accrued indemnities for loss for which the plan provides periodic payment will be paid at the expiration of each four weeks during the continuance of the period for which The Company is liable, and any balance remaining unpaid upon the termination of liability will be paid immediately upon receipt of due written proof.
Payment of Claims – Indemnity for loss of life will be payable in accordance without the beneficiary designation and the provisions respecting such payment which may be prescribed herein and effective at the time of payment. If no such designation or provision is then effective, such indemnity shall be payable to the estate of the Insured Person. Any other accrued indemnities unpaid at the Insured Person’s death may, at the option of The Company, be paid either to such beneficiary or to such estate. All other indemnities will be payable to the Insured Person. If any indemnity of the policy shall be payable to the estate of an Insured Person, or to an Insured Person who is a minor or otherwise not competent to give a valid release, The Company may pay such indemnity, up to an amount not exceeding $1000 to any relative by blood or connection by marriage of the Insured Person who is deemed by The Company to be equitably entitled thereto. Any payment made by The Company in good faith pursuant to this provision shall fully discharge The Company to the extent of such payment. Subject to any written direction of the Insured Person all or a portion of any indemnities provided by this plan on account of Hospital, nursing, medical or surgical service may, at The Company’s option and unless the Insured Person requests otherwise in writing not later than at the time for filing proof of such loss, be paid directly to the Hospital or person rendering such services, but it is not required that the service be rendered by a particular Hospital or person.
For all claims administration requests including requests to submit Claim Forms, check Claims Status, etc. please see below:
WHERE TO FILE A CLAIM:
Please mail all claims with completed claim form to below address:
Global Claims Administration
3195 Linwood Rd Suite 201
Cincinnati, OH 45208, USA
For status on submitted claims or to obtain a claim form or verify benefits, please call Global Underwriters direct at +1-513-533-1330.
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